Store Policy

Customer Care

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At Davey Jones Smoke Shop, we believe that the heart of our business is the trust and satisfaction of our customers. We are committed to providing you with exceptional service and support at every step of your journey with us. Our goal is to ensure that every interaction you have with us is seamless, enjoyable, and, most importantly, up to your expectations.

We continuously strive to improve our services and products through customer feedback and rigorous quality checks. We understand that our customers' happiness is fundamental to our success and we go the extra mile to ensure that your concerns are addressed promptly and effectively. Whether it's a question about our products, assistance with an order, or any post-purchase support, we are here to help with a dedicated team that cares about making your experience the best it can be.

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Customer Support

We are dedicated to providing you with outstanding service and support. We understand the importance of resolving your queries and issues promptly to ensure a satisfying shopping experience.

How to Reach Us

Contact Form: For immediate assistance, please fill out our contact form available on our website. Provide us with your query and contact information, and one of our customer service representatives will get back to you as quickly as possible.

Our Commitment

We are here to help with any questions or concerns you might have. Whether it’s about an order, a product, or our services, our customer support team is ready to provide you with the answers you need. We strive to ensure every interaction with us is a positive and helpful one.

 

Privacy & Safety

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We are committed to protecting your privacy and ensuring the safety of your personal information. We adhere to the highest standards of data protection and implement robust security measures to keep your information secure.

What Information We Collect

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•  Personal Information: We collect personal information such as your name, email address, and shipping address when you make a purchase or sign up for our newsletter.

• Payment Details: We use secure payment processors and do not store your credit card information on our servers.

• Browsing Information: We gather non-identifiable information about how you interact with our site to improve your experience and our services.

How We Use Your Information

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• To Process Orders: Your information allows us to process and fulfill your orders efficiently and to notify you of your order status.

• To Improve Our Store: We analyze information on how you use our site to make it more intuitive and user-friendly.

• To Communicate with You: We use your contact details to communicate with you about your orders, answer your inquiries, and send you information about promotions or new products, if you opt-in.

How We Protect Your Information

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• Security Measures: We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site.

• Strict Protocols: We maintain strict access controls to your data, ensuring only authorized personnel have access based on their role in providing you services.

Your Choices and Rights

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• Access and Control: You can review, amend, or delete your personal information in your account settings.

• Opt-out: If you have subscribed to receive marketing materials from us and no longer wish to, you can opt out at any time using the unsubscribe link in our emails.

Changes to This Policy

We may update this privacy policy occasionally to reflect changes in our practices and services. When we post changes, we will revise the "last updated" date at the bottom of this policy. We encourage you to review our privacy policy frequently to stay informed about how we are protecting the personal information we collect.

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Shipping

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• Standard shipping only. This can take 5-7 business days depending on where you live. Shipping to all fifty states. Shipping fee is $7.99.

• Tracking information will be emailed to you once your package has been shipped. In the email you will be provided a link that will send you to the carrier website using your tracking number to track your package.

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Return & Refund Policy

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Refunds will ONLY be made if the product is broken upon arrival. The customer has three days to contact us about the product with a picture and unused to receive a refund. Customer is responsible for shipping costs. Refunds will typically take 7-14 business days.

 

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